July 20, 2016

Nationwide Broadband Outage

The UK has been hit by a major broadband outage today (20/07/16) after reports of power issues in one of BT’s internet peering partners’ sites in London. BT Tweeted shortly after 9am:

BT Outage

F8 IT Solutions have already been inundated with calls from clients reporting the issue this morning, due to lack of connectivity to their e-mail services and other websites. The outage has caused problems with DNS (one of the systems used by websites, services and computers so that they can talk to each other). Whilst the outage has been very disruptive to businesses this morning, the good news is engineers are working on repairing the service and here at F8 we have already seen a large portion of connectivity restored. Please note that no action will be required at the clients end and functionality will be restored automatically when BT have resolved the outage.

The map below shows the severity of the outage across the UK.

map

 

Posted by Josh Hall
Read more

April 8, 2016

Apple iPhone SE

I am in my thirties and had a pay as you go mobile from age of 17, so my parents could check up on me or for emergencies. Every time a friend showed up with the newest model, you could bet it was smaller and thinner than everything we carted around. Barely leaving a bulge in the pocket and exceeding all our phones capabilities.

Phones over 20 years

At some point during the smartphone revolution, most of us stopped caring about how small phones could get, instead how big the screen was and how much of the front of the unit was usable screen vs plastic bezel. I for one, don’t buy in to the marketing, big is not better and I don’t want to carry a tablet around in my pocket.

It would appear, Apple believes there is also a market for smaller products that have all the punch of a bigger model. The Apple iPhone SE, is essentially a iPhone 6S in the body of the universally loved iPhone 5.

So we should be paying extra for that amazing innovation right? Well 1999 me would have thought so, but 2016 reality is that you get the phone for a whopping 33% less than the bigger more fragile model! 1999 me would be freaking out right now!

We have one on order and will be testing it shortly. Ask Josh for info and his thoughts as its his turn to get a new toy.

iPhone_SE

Posted by Kieran Donnelly
Read more

January 27, 2016

New office for 2016

 

We have grown a fair bit in 2015, with a need for more desk space for staff, workbenches for jobs and server room for backup solutions we now offer. Getting a little bit on top of ourselves so time for a move!

Hope to be in by end of this month, with a view of getting all the new furniture and IT in place this weekend. Same location as before, just a back room with a lot more space. Look forward to showing it off when it is done. Will even have a proper customer area to wait and have a coffee. We do like to spoil you :0).

Some pics, featuring our expert builder/father-in-law.

F8-IT-Solutions_officewip1 F8-IT-Solutions_officewip2 F8-IT-Solutions_officewip3

Posted by Kieran Donnelly
Read more

December 24, 2015

Merry Christmas and Happy New Year

What a crazy year 2015 has been, so incredibly blessed how well everything is going and that we are still having a blast providing our clients support.

  • Fibre introduced to the estate, taking us from a pair of 4mb lines to 75mb lines.
  • Josh had his first little’un, with the arrival of Evie early February.
  • We developed a new backup and disaster solution that has been well received.  Adding another great revenue stream.
  • We grew to the point where we needed another full time engineer, with billable time growing 25% year on year.
  • Saim Mir joined the team as full time support engineer.
  • Starting a move in to a much larger office (complete Feb 2016)
  • Loads of new computers and phones (we love our gadgets!!)
  • My first born just weeks ago, little cherry on top of this year! Picture of Quinn below.

Quinn Christmas

Merry Christmas and Happy New Year! Thanks for all the support of our little company over the last 5 years. Means we can all come to a job we enjoy!

Posted by Kieran Donnelly
Read more

November 11, 2015

Office 2010 & 2013 crashing on startup

Microsoft released a security updates for Windows 7 on the 11/11/2015 with the number KB3097877 & KB3101746. These updates caused Microsoft Office programs, like Outlook and PowerPoint crashed uncontrollable and with no warning.

Outlook 2010 crashing

Outlook 2010 crashing

These updates should be uninstalled and this manual explains how that is done.

Step 1. Go to the “Control panel” and chose “Programs and Features”.

Step 2. In the menu at top left corner choose “View installed updates”.

Step 3. In the search field in the top right corner, you enter

KB3097877

Step 4. When KB3097877 is found, right click the update and choose “Uninstall”. When the uninstallation is done, the computer asks for a restart. Restart the computer and the problem should be gone.

Step 5. Repeat for KB3101746

Step 5. Once the computer is restarted the second time, you will need to click ‘Start’, ‘All Programs’ then ‘Windows Update’ and check for updates (this process may take some time)

Step 6. When the updates have been found click on ‘2 Important Updates are available’

Right click on the update a select ‘Hide Update’ on both updates ( KB3097877 & KB3101746)

Click ok and continue as normal

Posted by Kieran Donnelly
Read more

October 23, 2015

Mac OSX 10.11 El Capitan

Apple released latest operating system last week. Which has caused a few problems for early adopters with latest Office 2016 installed.

We highly recommend turning on automatic updates for Office applications on Mac, as well as checking and installing updates if you are suffering performance problems and crashes in Office 2016 on your Mac.

El Capitan Office Update

Posted by Kieran Donnelly
Read more

August 18, 2015

Happy 5 Year Anniversary F8 IT Solutions Ltd

Check us out! 5 Years today and still at it. Been a total blast and looking forward to the next 5 years. Thanks to all the clients and people who supported us, won’t bore you with fluff about how great we are, because you know that already right? ;).

Few fun bits of info about F8 IT Solutions Ltd

#1 – First months invoicing came to a grand total of £30 + vat

#2 – The first month of soul destroying door-to-door canvassing wouldn’t yield a single contract for another year after, then another year after, and oddly, someone still kept the flyer 3 years later and joined us! Wish I could have told dejected first-week-Kieran it wasn’t in vain.

#3 – We have closed 5790 support tickets at the time of this posting, ranging from 15 minute to 30 hour jobs each. First year we averaged 30 jobs a month, now closer to 130.

#4 – Josh who joined in 2012, struggled to convince me that his 205 GTI was a ‘classic’ car, that was until he featured on cover of Retro Car Magazine, along with a 4 page spread about him and his car. I keep a 205 GTI drinks coaster at the workshop as a constant reminder of how wrong I can be.

5-year-birthday-cake

Posted by Kieran Donnelly
Read more

August 14, 2015

Dropbox File Requests

Love Dropbox? Want to learn a cool new trick? Read on…

So we know that Dropbox rocks for sharing folders between Dropbox users, but when you want to get large files from someone who doesn’t have Dropbox? Well they figured that out too! Introducing Dropbox File Request. Simply log in to Dropbox online, select File Request on the left and follow the wizard.

Dead simple and really handy for files too big to email.

Dropbox-File-Request-Wizard2

 

 

Posted by Kieran Donnelly
Read more

August 4, 2015

New iMac 27″ 5k Retina Display

Had our first chance to work on a super high resolution 5k Apple iMac 27″ all-in-one computer today. Had our concerns that the resolution of 5120 x 2880 would cause problems for user who remotely control Windows machines. Glad to report it worked flawlessly with the latest version of Remote Desktop from Microsoft (free from App Store). The app allowed scaling and selecting resolutions the Windows computer would rather run at (1920×1080 for example) and then to fill screen or not.

Happy customer, awesome hardware and worked a charm.

Apple iMac 27"

 

Posted by Kieran Donnelly
Read more