Office 2010 & 2013 crashing on startup

November 11, 2015

Microsoft released a security updates for Windows 7 on the 11/11/2015 with the number KB3097877 & KB3101746. These updates caused Microsoft Office programs, like Outlook and PowerPoint crashed uncontrollable and with no warning.

Outlook 2010 crashing

Outlook 2010 crashing

These updates should be uninstalled and this manual explains how that is done.

Step 1. Go to the “Control panel” and chose “Programs and Features”.

Step 2. In the menu at top left corner choose “View installed updates”.

Step 3. In the search field in the top right corner, you enter


Step 4. When KB3097877 is found, right click the update and choose “Uninstall”. When the uninstallation is done, the computer asks for a restart. Restart the computer and the problem should be gone.

Step 5. Repeat for KB3101746

Step 5. Once the computer is restarted the second time, you will need to click ‘Start’, ‘All Programs’ then ‘Windows Update’ and check for updates (this process may take some time)

Step 6. When the updates have been found click on ‘2 Important Updates are available’

Right click on the update a select ‘Hide Update’ on both updates ( KB3097877 & KB3101746)

Click ok and continue as normal

Posted by Kieran Donnelly