(Update) This position has now been filled.
Pleased to announce the promotion of Josh Hall to Senior Support Engineer. Josh will take greater responsibility for the day to day running of the support team while continuing his normal duties. With three engineers often planning their own workload, it will be a great boon to our efficiency to have Josh oversee the diary and make sure nobody is overworked or clients kept waiting when avoidable.
Wish Josh the very best in his new role and look forward to getting bossed around by him 😉
Boring post, sorry!
Still getting spammed by unsolicited senders (shocker!), though on the plus side, a few companies we deal with really upped their game in line with GDPR. So would consider it a big success even if it has been a headache.
Had our hands on the new Dell XPS 13 last week, the 9370 model. First thing you notice they got rid of all the useful USB ports to make it thinner and lighter……. A few breaths in a paper bag later, and you find the dongle converting USB-C (new standard) to USB-A (one we are familiar with). It has the fancy name Thunderbolt 3 (thanks Apple *sighs*). They only give you the one, but they are £3.50 on Amazon so no big deal. For under 30 quid you should have adaptors on all your devices and won’t add any real weight to the cables.
Killer features on the laptop are:
- 19 hours battery life (more realistically 7-12 hours real usage with moderate power saving on)
- 4K touch screen
- Windows Hello compatible fingerprint reader on power button. just rest finger on button to unlock.
- Windows Hello compatible webcam which removes need for typing passwords if you are facing laptop (works really well!)
- Thinner than previous generations of XPS13 at just 11.6 mm height at rear of laptop (thickest part)
- Lighter than previous generations of XPS13 at just 1.21 kg
- Smaller and lighter powerpack (also USB-C)
- Tiny bezel, screen is almost edge to edge.
- Incredibly strong chassis so it won’t flex when held by corners of palm rests
- I could go on all day. Outstanding kit.
As with all XPS 13 & 15 options, the price is firmly in the premium laptop range. Dell has typically does no offer much discount on these models as they are very sought after, though are flexible on extending the warranty if purchased direct from account manager or phone sales. Laptop of this calibre should be warranted for 3 to 4 years minimum in our opinion, with next business day engineer and parts on site making this ideal for business use.
We are saddened to see Saim leave the company this week. He has been with us for two and half years, helping with day to day running of the helpdesk along with occasional onsite work. Saim’s reasons for leaving are family related and require him to leave full time employment for the immediate future so he can care for them. We wish Saim and his family all the best.
Maybe one day in the future when he is able to return to work, he will consider coming back to F8.
Michael joined us earlier this month and settling in well. Aced our rigorous interview questions and practical tests, setting himself firmly atop our interview candidates.
With an extensive background in Windows Server and desktop operating systems, he is ready to support clients right away. We will do our best to bring him out to helpdesk and maintenance visits over the next couple of months so he can get a feel for all our clients sites and meet the lovely users we support.
Happy Syadmin day everyone. Yet another silly day to appreciate a random group of people! Our helpdesk system is powered by a company called Sysaid, who made a funny little video we can all relate to. Enjoy!
Couldn’t be happier with April this year. One of our first clients has been going from strength to strength and really pleased to see them move to a new shiny office. Something really satisfying from an IT guys perspective, when a empty shell of an office turns in to a haven of productivity, with everything looking modern and running latest IT solutions.
While my attention has been focused mostly on that one client, the guys in the office have been doing a huge number of migrations and office moves themselves, resulting in an awesome month for us. Really satisfying to see us do so much work but also manage to get to everyone without delay. Well done guys!
Enjoy the pictures of our clients gorgeous new office, hopefully be us one day!
Amazon announced a cool new way to shop for our lunches and convenience groceries. Having a test store in Seattle that has no checkout or need to pay from a self service counter, totally mad!
Had a lot of fun theorising how the Amazon Go shop would work. Amazon are going from strength to strength, re-inventing how we shop, consume media, interface with our technology and now even convenience our lunch experience!
Really pleased to see Netflix are now offering phones and tablets the ability to select a program to watch offline. Always a challenge to find something to watch on a plane or entertain a young person without running up a huge data bill. To use, you will need an up to date Netflix subscription, the latest App on the device and click on the ‘Available for Download’ in the menu.