Support and Plan

This plan represents a forward thinking option for businesses that require frequent IT support and infrastructure planning. Designed for customers with between 5 and 30 users and between 1 and 5 servers, Support & Plan services include a monthly maintenance visit, as well as an initial IT Systems Audit.

Within this plan, time is carefully allocated to both maintaining the day-to-day running of your systems and planning for the future. This means staying ahead with how your IT will need to work in 6 months to a year from now, in line with your business’ own growth. Taking the time to plan ahead means you can budget for any necessary changes or upgrades, and implement the latest technological advancements in a way that works for you, with minimal disruption.

Included in this package is a server monitoring solution which keeps our technicians informed with up-to-the-minute notifications of any alerts or concerns with your server. Contracts start from £170 per month excluding VAT.

Support & Plan contracts include

  • No call out fees
  • Monthly maintenance visit
  • Initial IT Systems Audit with comprehensive documentation
  • Fixed rate hourly charges
  • Buying advice to save on procurement costs
  • Rapid response due to small catchment
  • Simple online helpdesk system
  • IT Project Management
  • Server Monitoring
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