Enercon Industries

IT Support for team of 15 in Aylesbury

Sectors
Manufacturing
Office Location
Aylesbury
Number of Users
15
Support Requirements
60% remote support
40% onsite support
monthly maintenance visits
IT systems
1 server
12 desktops
5 laptops
3 smartphones

Enercon Industries Ltd is the global leader in induction cap and capless foil sealing and surface treating systems technology. Enercon has over 30 years of experience in delivering reliable, state-of-the-art product and cost effective solutions.

"The staff are a real asset to the company and they are always happy to help us out – no matter how small the issue is. They are very patient when it comes to explaining things as well. It’s great knowing there is someone at the end of the phone to help when we need it"

Richard Bull – Chairman

Quote

Objectives from new IT solutions

We were looking to change our IT supplier as our previous one’s area of expertise was not IT support but server hosting. We were looking for someone with a more support-based portfolio. We don’t have the man power or infrastructure to deal with our own IT support, so it is vital that we are able to have local experts who offer a quick response time at a reasonable price.

Solutions implemented and benefits provided

The staff at F8 IT have been fantastic from the start. They really took the time to understand us and what we were looking for. Now it’s like they are part of the team and not just some remote external company who you never have face to face contact with. If we ever have a problem we know we can rely on them to fix it fast.
F8 has definitely taken the ‘scary’ bits out of IT for us and what’s particularly great is that they speak in a language we understand and avoid using technical jargon.

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