Tech Lead & General Manager
Salary: £45,500-£48,000 per annum, based on experience
20 days holiday + bank holidays. Monday to Friday 9:00-5:30
About F8 IT Solutions:
Trading for 13 years, we have need of an experiened IT Support Engineer, to fill a recent vacancy. We want to be able maintain the levels of service that our valued clients deserve, and are looking for someone with the same passion we have, to help us to grow.
Based in Aylesbury, we are a small team supporting small to medium sized businesses within the Aylesbury Vale and beyond. With a strong ethical ethos, and a desire to provide the best customer service, our customers value us as much as they would their own staff members.
About the role:
Managing director of the company is looking to relinquish some of his day to day technical support and escelations in favour of spending more time with two key accounts. As he is presently providing day to day IT support, from helpdesk through to managing projects and delegating tasks to his team. On top of that the role will require day to day running of the business, such as managing the customer relationships, renewing agreements with customers & vendors and acting as general manager for the office.
This role would report directly to the managing director, with three team members reporting to this role.
You will work standard office hours of 9am – 5.30pm Monday to Friday, but will need the flexibility to do additional planned work on occasional evenings or weekends, according to business needs, though this is rare.
You will be expected to share the day to day responsibilities for providing our clients with highest level of service. This will require approximately 70% remote and phone support from our office in Aylesbury and 30% field work at customer premises.
Tech Lead Responsibilities:
- Managing Microsoft 365 tenants for customers
- Security & Compliance administrator
- Exchange administration, rules and policy management
- Teams administration, including business voice (training provided)
- Sharepoint administration and access control design
- Microsoft Intune and MDM deployments and troubleshooting
- Supporting clients on Windows 10, 11 and OSX operating systems.
- Supporting clients on Server 2016/2019/2022 operating systems.
- Supporting Android, Windows Mobile and particularly iOS operating systems.
- Escelations from Helpdesk and Senior Support Engineer.
- IT auditing of new customer sites (Training to be provided), documenting and then presenting findings back to customer.
- Project management & IT Migrations, including working with stakeholders and team to delegate tasks to.
- Research new technologies and sandbox. Expand company knowledge and have new solutions to provide customers
- Share and encourage sharing in the ‘tech pool’ with team members and Managing Director.
- Training sessions for internal team and customers
- Cyber Awareness (training to be provided)
- Internal technology reviews as new tech emerges and we learn
General Manager Responsibilities:
- Staff Reviews and performance management.
- Customer service issues and general catch up calls with customers when prompted by customer.
- Communications to customers, regarding changes at F8 or with core IT systems such as MS 365.
- IT Strategy with Managing Director to discuss support solutions and offerings to meet customer needs and changing technology.
- Day to day running of the office
- Holiday requests
- Managing out of hours work and delegating when appropriate (rare)
- Manage contracts for office, such as insurances, rent agreements. Tax related matters will remain with MD.
- Contract reviews with customers, as needs change.
About you:
We are looking for someone with vast experience of working with a range of different customer IT needs, who is able to form a rapport easily and be a valuable member to our team. You need to be able to demonstrate good organisational skills, time management and the ability to multi-task and prioritise your own workload.
You will need to be reliable and responsible as you will be expected to take ownership of your own work for clients, and to work largely unsupervised, keeping accurate records of the work you have completed and why.
You will need to have excellent communication skills, including excellent verbal and written English, and be confident in providing support over the phone.
Initial shadowing of MD and support team members will be provided. We provide up to 5 in-service training days every year, so we want someone with a passion to grow their skills and experience, who will look to expand their own knowledge.
Required Skills & Experience:
- At least 15 year experience providing 1st line (or higher) support to businesses working on a Windows Server and Microsoft 365 Business.
- At least 10 year experience providing 2st line (or higher) support to businesses working on a Windows Server and Microsoft 365 Business.
- At least 3 year experience providing Technical Lead, third line or IT director level IT support to businesses working on a Windows Server and Microsoft 365 Business.
- 5+years people managing
- 5+ years project managing
- 10+ years experience
- Networking, Routers, Firewalls, VPN technologies
- DNS – Internal and public
- Virtualisation – Ideally including HyperV
- MS 365 – Inc Security, Compliance, Endpoint Management
- 3+ years experience
- MS 365 – Inc Security, Compliance, Endpoint Management
- MDM (any platform)
- Full UK driving license and use of own car with business insurance.
- Experience supporting various mobile operating systems (Android, iOS etc).
- Experience with DNS.
- Experience writing scripts or batch files.
- Experience with various brands of routers.
- Proficient with hard drive cloning and partitioning tools.
Skills and experience that would be beneficial:
- Disaster recovery experience of IT systems.
- Experience Group Policy editing or Intune Configuration Profiles/Policy experience.
- Microsoft certification or equivalent in desktop or server operating systems.
If you would like to join the team, please say hello and tell us a little bit about yourself on our contact us page.
