2012 for F8 IT Solutions Ltd

Dec 6, 2012

This year has been a year of growth for F8 IT Solutions. As many of you will already know, Josh Hall joined the company in January, following 4 months of training with Kieran, and I think you will all agree that he has settled in wonderfully and been a great help to both F8 IT and our clients.

As well as expanding our workforce, we also expanded our premises – from Kieran’s spare room to a dedicated office in one of the industrial areas of Aylesbury. It’s been great to have a dedicated workspace and workshop to improve the standards of support we provide. Possibly the best achievement is that we’ve been able to keep a (rather hardy) plant alive for the whole year!

During 2012 we have also invested in an improved cloud-based helpdesk system, which has resulted in helpdesk tickets being faster to generate, and the server monitoring service being reliable again.

All of this expansion to infrastructure means we’ve been able to also expand our services, with the launch of F8 Desktop Solutions earlier this year. We’ve found this a great way to provide our existing business clients with the high levels of support and customer service they are used to, but aimed specifically for the home environment. We’re keen to expand this service – and would welcome your ideas for how we could market this to get the word out there, perhaps something such as a ‘refer-a-friend’ style promotion? Please let us know your thoughts! With improved and robust infrastructure and services, we’ve been able to expand our client base and handle greater volumes of work than last year, with no compromise to our levels of customer service and dedication to each and every customer. So to round up, we’d like to say a warm welcome to everyone who has joined us this year, and a big thank you to all of you who have chosen us to be your IT supplier. We take great pride in being able to offer the service that we do, but we wouldn’t be here without the continuing support of our loyal customers.

Wishing you all a very Merry Christmas and a Prosperous New Year!

Kieran Donnelly

Posted by Kieran Donnelly