Join Our Team as an IT Support Engineer
Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? We’re seeking a skilled IT Support Engineer in Aylesbury. With a mix of field-based work, hybrid home and office flexibility, and professional development opportunities, this role is perfect for motivated individuals.
About the Role
As an IT Support Engineer, you’ll support our clients’ IT needs, providing 1st and 2nd line support both remotely and on-site. This role is ideal for someone with strong IT systems, networking, and customer support skills.
Key Responsibilities
- Provide IT support to clients remotely and on-site.
- Administer Microsoft 365 services, including Exchange Online, SharePoint, Entra ID, and Teams.
- Configure and manage Windows operating systems.
- Manage small business networks, including SME-grade routers, network switches, and Wi-Fi systems.
- Conduct IT health checks and assist with IT upgrades and migrations.
- Maintain excellent documentation and communication.
What We’re Looking For
Essential Skills & Experience:
- Microsoft 365 Administration: Expertise in Exchange Online, SharePoint, Teams, and Entra ID.
- Windows Environments: Strong knowledge of Windows 10/11 and Windows Server 2016+.
- Networking Knowledge: Familiarity with SME-grade routers, switches, TCP/IP, DNS, DHCP, and VPNs.
- Field Support: Valid driving license and customer interaction experience.
- General IT Support Skills: Proficiency with remote tools, ticketing systems, and cybersecurity best practices.
Desirable Skills:
- Experience with Intune or MDM solutions.
- Familiarity with VoIP systems.
- Relevant IT certifications (e.g., CompTIA A+/Network+).
- Basic PowerShell knowledge.
Personal Attributes:
- Strong customer service skills with the ability to simplify technical concepts.
- Organised and proactive, with effective prioritisation.
- Independent and collaborative team player.
What We Offer
- £32,000–£38,000 salary (dependent on experience).
- Performance bonuses up to 10%.
- Hybrid working model.
- Certification and professional development support.
- Company pension scheme.
- Company vehicle or mileage allowance for fieldwork.
Location
Based in Aylesbury, with 35% field-based work and 65% hybrid working (home and office).
Ready to Apply?
Take the next step in your IT career and make a difference. Apply now to join a company that values innovation, customer satisfaction, and employee growth.
Your future starts here—let’s make it happen together!
Alternatively you can reach us via our ‘Contact Us’ page HERE